EXCHANGE/REPLACEMENT

GENERAL GUIDELINES

Exchange is allowed within 14 days from the receiving date of the orders.
All exchange/replace items should be collected first. For damaged items, it can be replaced immediately but for any quality issue, needs to be validated first by WOUD Team, exchanged items should be it's original seal and not opened, in case there is no issue, subject to management approval.
Any exchange in special offer such as "Offer Codes" or any kind of offers, products will be for full price and not be as per the discounted price. Replacement with same product if the item is broken or leaking or has a quality issue.
Anything customer purchase for bundle offers or packages – not allowed to exchange inside the bundle/package.
Product must be in its original seal and not opened.

Less than the purchased amount: The difference will not be refunded but to be credited as a voucher which the customer can use for the next order.
More than the purchased amount: The difference will paid by the customer (By Payment Link or Cash on Delivery)